Help center
Frequently asked questions
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Shipping & Delivery
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Orders are processed within 24–48 hours on business days.
Estimated delivery times:
• Sweden & EU: 2–4 business days
• International: 5–7 business days (destination dependent)
A tracking number is sent once your order ships. -
Shipping is free worldwide on all orders.
Express delivery options may be available at checkout. -
Yes — we offer free worldwide shipping with full tracking.
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Yes, we ship worldwide using premium couriers such as UPS, DHL and FedEx.
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Most likely yes. We deliver to all countries serviced by UPS, DHL or FedEx.
If you’re unsure, email us at support@runerstrand.se
Returns & Refunds
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Yes — you may request a return within 14 days of receiving your order.
Contact support@runerstrand.se with your order number before returning anything. -
You must notify us within 14 days of delivery to start a return.
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You will receive a full refund after the returned item has been inspected.
Refunds can be issued to your original payment method or as store credit. -
N/A – all orders include free shipping.
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• Change of mind / wrong fit: Customer pays return shipping (tracked courier required).
• Wrong, damaged or incorrect item: We cover return shipping once your claim is approved.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
All products follow EU consumer protection laws and include standard warranty from the supplying boutique. -
At the moment we do not offer extended warranties.
Payments & Safety
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Yes. All payments are fully encrypted and processed through secure, PCI-compliant providers.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
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Our checkout page displays all available payment options and details.
If you have questions, email support@runerstrand.se -
We accept payments from major credit card companies like Klarna, Apple Pay, PayPal, Google Pay, Visa, Mastercard, and American Express.
About our Products
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Yes — all items are 100% authentic and sourced exclusively through authorized retailers and distributors.
We do not sell replicas, counterfeits or “inspired” items. -
We collaborate with established European partners who specialise in premium fashion and authenticity verification. All products are sourced from authorised boutiques and certified distributors within the EU, where each partner is thoroughly vetted for authenticity, documentation and supply-chain transparency.
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We operate a hybrid model:
• Many items ship directly from our Swedish/EU partners
• Some premium items ship from authorized European boutiques
All orders include full EU consumer rights and VAT invoices. -
Contact us within 14 days and attach photos of the item and packaging.
We’ll review your case and resolve it according to our returns policy. -
Email us at support@runerstrand.se.
We answer as quickly as possible during business hours.
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