Yes. All items are 100% authentic, sourced from authorized European retailers and vetted distributors only. Original labels/packaging and manufacturer markings are included where applicable.

We work with authorized boutiques and distributors in Sweden and the EU. All partners are vetted for authenticity, documentation, and traceability.

Yes. All items are quality-checked before dispatch. Our warranty covers manufacturing, design and material defects only.

• Report time: please notify us within 14 days of delivery if your item is damaged or incorrect.
  
• Not covered: accidental damage, misuse or improper care, normal wear and tear (e.g., scratches, creasing, stretched holes), exposure to liquids/chemicals/heat, or unauthorized repairs/alterations.
  
• Resolution: after inspection we will repair, replace, or refund at our discretion.
  
• How to claim: email support@runerstrand.se with your order number, photos, and a brief description of the issue.

Yes. Eligible items can be returned within 14 days of delivery. Refunds are issued after inspection to your original payment method or as store credit. Shipping fees are non-refundable. For change-of-mind returns, the customer pays return shipping; if an item arrived wrong or damaged, we’ll cover it. See our Returns & Refunds for details.

We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.